How to Solve AXIS UPI Not Working

image 1
Image source

Axis Bank Limited, formerly known as UTI Bank, is an Indian banking and financial services company headquartered in Mumbai, Maharashtra. It sells financial services to large and mid-size companies, SMEs, and retail businesses. As of 30 June 2016, 30.81% of shares are owned by the promoters and the promoter group

UPI (Unified Payment Interface) is a digital payment platform that allows users to send and receive money instantly using their mobile devices. It is a convenient and secure way to make payments and transfer funds without the need for cash or physical cards.

However, users sometimes face issues when using the AXIS account UPI app. In this article, we will explore some common causes of AXIS UPI not working and suggest possible solutions.

How to Solve AXIS UPI Not Working

1. Poor Internet Connection

Poor internet connectivity is a frequently encountered issue that can cause problems with AXIS Bank UPI. In order for the UPI app to work efficiently, it requires a reliable and fast internet connection. When a user’s device is not connected to the internet or has a weak signal, they may face difficulties such as delayed payments or transaction failures or an axis bank UPI account does not exist.

To solve this problem, it is necessary to ensure that your device has a stable and strong internet connection. If you are using mobile data, it is advisable to check your signal strength or switch to a Wi-Fi network.

2. Incorrect UPI PIN

Another common cause of AXIS UPI not working is an incorrect UPI PIN. The UPI PIN is a four or six-digit code that is used to authorize UPI transactions. If you enter an incorrect UPI PIN, the transaction will not go through, and you may receive an error message.

To resolve this issue, double-check that you have entered the correct UPI PIN before authorizing the transaction. If you have forgotten your UPI PIN, you can reset it through the AXIS app itself.

To reset your AXIS UPI PIN, you can follow the steps of how to change UPI pin in the axis bank app:

  1. Open the AXIS UPI app on your mobile device.
  2. Enter your registered mobile number and log in using the MPIN or biometric authentication.
  3. Go to the “Profile” section of the app.
  4. Select the “Reset UPI PIN” option.
  5. Enter your bank account details, including the account number and the last six digits of your debit card number.
  6. Verify your identity using the OTP sent to your registered mobile number.
  7. Enter the new UPI PIN of your choice and confirm it.
  8. Your UPI PIN will be reset, and you can start using the AXIS UPI platform for digital payments.

It is important to keep your UPI PIN safe and secure and avoid sharing it with anyone. Additionally, it is recommended to change your UPI PIN regularly to enhance the security of your AXIS UPI account.

3. Outdated UPI App

If you are using an outdated version of the AXIS or PhonePe or Gpay or any other app, you may experience issues such as transaction failures or delayed payments. The UPI app requires regular updates to ensure that it functions properly and is secure.

To resolve this issue, check if there are any available updates for that particular app on your device and install them. You can also enable automatic updates in your device settings to ensure that you always have the latest version of the app.

4. Server Downtime

Occasionally, AXIS Bank Servers may experience downtime for maintenance or technical reasons. This can result in difficulties such as delayed payments, transaction failures, or the inability to access the UPI app.

To determine whether there is server downtime, it is advisable to check the AXIS website or social media platforms for any announcements or alerts. If there is server downtime, it may be necessary to wait until the services are restored.

5. Try using a different UPI app

If the issue persists, you can try using a different UPI app to make transactions such as Gpay, PhonePe, or BHIM UPI. There are several other UPI apps available in the market that you can use for making transactions.

6. Contact AXIS customer support

If the above steps do not resolve the issue, contact AXIS customer support for assistance. They may be able to help you troubleshoot the issue and suggest alternative solutions.


AXIS UPI not working can be frustrating for users who rely on the platform for their digital payments. However, most issues can be resolved by checking internet connectivity, verifying UPI PIN, updating the UPI app, and checking for server downtime.

By following these solutions, users can enjoy the convenience and security of the AXIS UPI platform without any interruptions. Additionally, users can also contact AXIS customer support for assistance in troubleshooting any persistent issues with the platform.

Leave a Comment