Hutch is a Sri Lankan telecommunication service provider and the country’s third largest mobile network operator, with approximately 4.2 million subscribers in the Sri Lankan mobile market as of June 2021.
I travel a lot, recently I was in Sri Lanka & I observed many people were unable to send SMS messages from my hutch sim. I followed some solutions & later I was able to receive an SMS but It was frustrating.
I tried to tell these tips to other people, and it worked for them too. So in this, I am going to share those tips and tricks with you so that you can solve this SMS not sending or receiving issue from your side.
Fix: Unable to Send or Receive SMS on hutch sim
Below I have shared the Reason behind both hutch Prepaid sim and Postpaid sim Users for this issue:
If you have changed your hutch Sim recently like me, this means the same number and same network but a new SIM(upgraded) then you will not be able to Send or Receive SMS to your number for some time as a part of security measures from hutch for a few days.
In a similar case, If you got a 4G SIM replacement for your hutch mobile number, you will not receive or send any SMS for the next 48 hours.
It means if you are using a new sim for 48 hours you may not be able to receive or send any SMS from the hutch network, if you want more information you can contact hutch support.
If you haven’t sent any SMS or Message from your mobile in the last 6 months then hutch sim may disable the outgoing SMS messages of your mobile number.
To Verify this case you can call hutch sim Customer Care and Ask them to enable SMS Services. After a successful request once restarts your mobile to start sending SMS. Nowadays this process seems to be canceled so far in 2022. But again I request you to confirm this from customer care.
Your hutch sim SMS Center Number might be wrong, so in this case, you can try either refreshing or updating SMSC. Remember you should use the SMSC of your area. You should choose SMSC according to your area which you can get from Google.
Steps to update or refresh SMSC:
- Dial – *#*#4636#*#* on Keypad.
- It will automatically open the ‘Testing’ settings.
- Now if you have two sims in your android phone then choose accordingly. In my case, I opened ‘Phone information1’.
- Now scroll down and try to find the ‘SMSC’ option, here will see the Refresh option tap it.
- if it didn’t work for you then type your network operator’s SMSC number of your area and tap Update.
If there is an incorrect Date and Time on your device then it may be a root cause of the issue and it may create other issues too. So try to fix it.
Here are the steps to set your device time accurately:
- Open your phone’s Clock app.
- Tap More and go to Settings.
- To pick your home time zone: Tap Home time zone. To automatically update your timezone: Tap Change date & time. Set time zone automatically.
- To update your timezone based on your location: Tap Change date & time Set time zone automatically.
Tip solution: Put your SIM on a different phone. If it works then the problem is with your mobile phone. Unfortunately, if it doesn’t work then try to get help from hutch Customer care.
Why I am Unable to Receive SMS Messages on hutch sim
Reason 1: You might have activated DND Do Not Disturb Service on your hutch Number
Reason 2: Message Memory is Full.
Reason 3: If you are a New Upgraded User of the same Network.
Hope this post is helpful and that you get help to solve hutch SMS not receiving or sending. Feel free to share your thoughts in the comment section.