[Fixed] Paytm OTP not receiving/coming

Fixed Paytm OTP not receivingcoming

Paytm is an Indian digital payments and financial services company, based in Noida. It was founded in 2010 by Vijay Shekhar Sharma under One97 Communications.

Few days before I was trying to log in to Paytm from my phone. When I entered my phone number I hit the get OTP on my phone number, then after waiting for some time OTP didn’t receive any code.

I tried various solutions and tips to solve this error, fortunately, as I am a tech geek followed some solution tips, and those tips to solve the OTP issue on Paytm worked for me.

Here in this post, I am going to share those solution tips with you so that you can use them to verify your account.

How To Solve Paytm Verification Code not Coming

1. Double-check the number

This is a very simple but basic thing to check as many people by mistake enter the wrong number unknowingly, So check the number correctly.

2. Messages

Before following other solutions check if your sim is able to receive SMS or not. To check this you can try to send an SMS to yourself. Or simply try to verify your identity on another platform where can receive OTP to check if your number is receiving SMS messages or not.

3. Clear the Cache

Cached files are temporary files that your computer downloads and stores to save time in the future. On your device cache of Paytm and the default messaging app is stored which may create problems while using it, so clearing them is a good choice in this case.

Follow the given steps to clear the cache of Paytm and the default messaging app:
  1. Open your device’s Settings app.
  2. Tap Apps & notifications > App info or See all apps.
  3. Tap Paytm.
  4. Tap Storage > Clear Cache.
  5. Follow the same process to clear the cache of your default messaging app.

4. Check the internet

Sometimes internet connection you are using may have very low strength because of which Paytm will not be able to receive your request properly, thus make sure you use a fast internet connection.

If your internet is working fine, still I would suggest, connecting different network if available. If you can connect a Wi-Fi then connect it. It will help you a lot.

5. Update Paytm

If you are running an old version of Paytm then it may have some bugs or it will not work to verify your authority. So try installing the latest available version of the Paytm app.

Steps to Update Paytm app on Android:

1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available’.
3. Then find Paytm and tap Update.

Steps to Update Paytm app on iOS:
  1. Open the App Store.
  2. Select the Today tab.
  3. Tap your profile icon at the top of the screen.
  4. Scroll down to check for updates on Paytm and update it.

If you already have the latest version of Paytm then try the next solution

6. Restart Your Device

Sometimes misconfiguration happens within your device software so restarting your device can overcome such misconfiguration.

So if you are facing some issues with your phone then restarting the device may help to solve this Paytm not receiving problem easily without much effort.

7. Put your Sim on Another Phone

If you are in a hurry to the OTP then, you can do a simple thing, just remove your sim card and put it on another phone or feature phone, it will definitely work now and your OTO might receive it now.

8. Call Customer Care

If you have followed all the above methods and none of them worked for you to receive OTP, then try contacting customer care of Paytm or call on 0120-4456-456 any time 24/7.

After contacting them, explain your’s fair situation to them, and they will definitely help you out with this situation.


We have shared all possible solutions to the problem of Paytm Verification OTP not receiving. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.

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