Solved: StubHub Tickets Not Showing Up In App

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When you’re excited to access your purchased tickets through the StubHub app but encounter the frustration of not finding them, it can be a time-sensitive and aggravating situation. Whether your tickets are delayed or seemingly vanished, this comprehensive article aims to provide valuable insights and practical solutions to address the issue of missing StubHub tickets in the app. We will explore the possible causes behind this problem and present step-by-step strategies to resolve it effectively.

Why Are My StubHub Tickets Not Showing Up In App? Short Answer: There are several reasons why your StubHub tickets may not be appearing in the app, including processing delays for new listings, enabled Better Seats filter, cache overflow, poor internet connection, or purchasing tickets as guest account on StubHub.

Solved: StubHub Tickets Not Showing Up In the App

1. Newly listed events

After generating new ticket listings on StubHub, there may be a processing delay before they appear in the mobile app. During peak ticket demand or busy periods, this delay can be more noticeable.

It is advisable to wait for some time to allow the newly created listings to propagate before expecting them to appear in the app. If your tickets do not show up after a reasonable waiting period, reaching out to StubHub’s customer support is recommended for assistance.

2. Better Seat filter enabled

The StubHub app offers a “Better Seats” filter to help you locate optimal tickets in premium sections of the venue. When this filter is activated, the app exclusively displays tickets that provide closer proximity to the stage, better views, or access to high-end sections.

However, if the desired event has limited availability of premium seating options, activating the “Better Seats” filter may result in no tickets being displayed. You can easily toggle off this filter based on your preferences to ensure a broader ticket selection.

3. Cache-related issues

Cached data stored in your app can occasionally become outdated or corrupted, leading to display problems or difficulties in loading new data. Clearing the cache can potentially resolve issues related to StubHub tickets not appearing correctly in the app.

By clearing the cache, you remove temporary files and prompt the app to retrieve updated data, which can help resolve conflicts or errors preventing the display of your tickets.

Here’s a step-by-step guide to clearing the cache:

  1. Open the settings menu of your mobile device.
  2. Locate and select the “Apps” or “Applications” option.
  3. Find and tap on the StubHub app from the list of installed applications.
  4. Select the “Storage” or “Storage & cache” option.
  5. Choose the “Clear cache” button to remove the cached data associated with the app.
  6. Restart the StubHub app and check if your tickets now appear.

4. Purchasing tickets as a guest

When purchasing tickets on StubHub as a guest, without creating an account, you may encounter difficulties in accessing and tracking your tickets. Guest purchases are not linked to a primary account, which is why they may not be visible in the app.

To access tickets purchased as a guest, follow these steps:

  1. Go to the StubHub app sign-in page.
  2. Scroll down and click on the “Find your order” link.
  3. Provide the necessary information, such as the email address used for the purchase and the order confirmation number.
  4. Follow the instructions provided to retrieve your tickets.

5. Poor Internet connection

In cases of network outages or connectivity issues, the StubHub app may fail to display tickets as intended. Potential causes include server problems, connection difficulties, or incompatibilities with your network setup. It is crucial to ensure a reliable Wi-Fi network or stable mobile data connection.

If possible, try accessing StubHub from a different device or network to determine if the problem persists. Temporarily resolving connectivity issues can often be achieved by restarting your device and other networking hardware, such as your modem and router.


Encountering missing StubHub tickets in the app can be a significant inconvenience when eagerly anticipating an event. However, by familiarizing yourself with the potential causes and implementing the solutions provided in this article, you can navigate thorugh these challenges and ensure a smooth ticketing experience.

StubHub’s dedicated support staff is available 24/7 to offer further assistance if needed. Their expertise and resources enable them to provide specialized advice tailored to your specific needs, ensuring you can enjoy your event without unnecessary stress.

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