Mytel is a major telecommunications company in Myanmar, is one of four national carriers. Mytel is operated as a joint venture between the Burmese military and Viettel, which is owned by Vietnam’s Ministry of National Defence.
Few Days back I was in Myanmar & I took Mytel Sim for my usage in Myanmar, but later I discovered I was unable to recieve and send SMS from my Mytel sim. I followed some solutions & later I was able to receive an SMS but It was frustrating.
In this post I have shared solution tips for helping you guys. if you are facing same problem of Mytel si then do follow the steps given below.
Why I am Unable to Receive SMS Messages on Mytel sim
Reason 1: You might have activated DND Do Not Disturb Service on your Mytel Number
Reason 2: Message Memory is Full.
Reason 3: Network problem or phone issue may be there.
Reason 4: If you are a New Upgraded User of the same Network.
Solutions: Text SMS Not Sending or Receiving on Mytel sim
Below I have shared the Reason behind both Mytel Prepaid sim and Postpaid sim Users for this issues:
Solution 1
If you haven’t sent an SMS message in the past 6 months then your number may have been disabled by Mytel. Also, you may not receive an SMS message on your sim.
To check this case you can call Mytel sim Customer Care and Ask them to enable SMS Services. After a successful request once restarts your mobile to start sending SMS. Nowadays this process seems to be canceled so far in 2022. But again I request you to confirm this from customer care.
Solution 2
Your Mytel sim SMS Center Number might be wrong, so in this case, you can try either refreshing or updating SMSC. Remember you should use the SMSC of your area. It would be best if you chose SMSC according to your area which you can get from Google.
Steps to update or refresh SMSC:
- Dial – *#*#4636#*#* on Keypad.
- It will automatically open the ‘Testing’ settings.
- Now if you have two sims in your android phone then choose accordingly. In my case, I opened ‘Phone information1’.
- Now scroll down and try to find the ‘SMSC’ option, here will see the Refresh option tap it.
- if it didn’t work for you then type your network operator’s SMSC number of your area and tap Update.
Solution 3
If you recently changes your sim and ported to Mytel, or your Mytel sim is new then it may take time to be able to send SMS or receive them, because of security measures from Mytel for a few days.
In a similar case, If you got a Mytel SIM port for mobile number, you may not receive or send any SMS for the next 48 hours.
It means if you are using a new sim for 48 hours you may not be able to receive or send any SMS from the Mytel network, if you want more information you can contact Mytel support.
Solution 4
Incorrect Date and Time may be the main cause behind this issue, as a correct Date and time is required on your device to be able to recive and send SMS from Mytel.
Here are the steps to set your device time accurately:
- Open your phone’s Clock app.
- Tap More and go to Settings.
- To pick your home time zone: Tap Home time zone. To automatically update your timezone: Tap Change date & time. Set the time zone automatically.
- To update your timezone based on your location: Tap Change date & time Set time zone automatically.
Tip solution: Put your SIM on a different phone. If it works then the problem is with your mobile phone. Unfortunately, if it doesn’t work then try to get help from Mytel Customer care.
Conclusion:
Hope this post is helpful and that you get help to solve Mytel SMS not receiving or sending. Feel free to share your thoughts in the comment section.