Solutions to Windows Hello Fingerprint Something Went Wrong

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Windows Hello Fingerprint is a convenient and secure way to access your Windows 10 device using your fingerprint. However, sometimes users encounter errors such as “Something went wrong” when attempting to set up or use Windows Hello Fingerprint.

These errors can be frustrating, but fear not, as this article will provide you with detailed steps and solutions to help you troubleshoot and resolve these issues. Let’s dive in and get your Windows Hello Fingerprint working seamlessly.

Solutions to Windows Hello Fingerprint Something Went Wrong

1. Check Hardware Compatibility and Drivers

The first step is to ensure that your device’s hardware is compatible with Windows Hello Fingerprint and that the necessary drivers are installed. Here’s what you need to do:

A. Verify compatibility: Visit the manufacturer’s website or check your device’s documentation to confirm that it supports Windows Hello Fingerprint.

B. Update drivers: Open the Device Manager by right-clicking on the Start button and selecting “Device Manager.” Look for the Biometric devices category and expand it. Right-click on your fingerprint sensor and select “Update driver.” Follow the on-screen instructions to update the driver.

2. Restart Windows Biometric Service

Sometimes, restarting the Windows Biometric Service can resolve the “Something went wrong” errors. Here’s how to do it:

Press the Windows key + R to open the Run dialog box. Type “services.msc” and hit Enter.

Now In the Services window, scroll down and find “Windows Biometric Service.” Right-click on it and select “Restart.” If the service is not running, click “Start” to start it.

3. Clear Fingerprint Data and Re-Enroll

Clearing your existing fingerprint data and re-enrolling can help resolve issues with Windows Hello Fingerprint. Follow these steps:

Open the Settings app by pressing the Windows key + I. Click on “Accounts” and then select “Sign-in options” from the left panel.

Under the “Windows Hello” section, click on “Fingerprint” and then click on “Remove” to delete the existing fingerprint data.

c. Restart your computer and return to the same “Fingerprint” settings page. Click on “Add a fingerprint” to re-enroll your fingerprint.

4. Disable and Enable Windows Hello Fingerprint

Disabling and re-enabling Windows Hello Fingerprint can help refresh the settings and potentially resolve the error. Follow these steps:

1. Open the Settings app and go to “Accounts” > “Sign-in options” as mentioned in step 3.

2. Under the “Windows Hello” section, toggle off the “Fingerprint” option.

3. Restart your computer and go back to the same settings page. Toggle on the “Fingerprint” option again.

5. Update Windows and Install Latest Updates

Ensuring that your Windows 10 operating system is up to date is crucial for the proper functioning of Windows Hello Fingerprint. Here’s what you need to do:

1. Open the Settings app and go to “Update & Security.”

2. Click on “Check for updates” and let Windows download and install any pending updates.

6. Contact Support or Seek Professional Help

If you’ve followed all the steps mentioned above and are still facing issues with Windows Hello Fingerprint, it’s recommended to contact the device manufacturer’s support team or seek professional assistance.

They will be able to provide you with further guidance and troubleshooting tailored to your specific device and situation.


Windows Hello Fingerprint provides a convenient and secure method to unlock your Windows 10 device using your fingerprint. However, encountering errors such as “Something went wrong” can be frustrating.

Do check hardware compatibility, update drivers, restart the Windows Biometric Service, clear fingerprint data and re-enroll, disable and enable Windows Hello Fingerprint, update Windows, and seek support if needed. With these solutions at your disposal, you’ll be able to overcome the “Something went wrong” errors and enjoy the seamless functionality of Windows Hello Fingerprint once again.

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