Zelle is an American mobile payment service founded in 2009 and owned by PayPal since 2012. Zelle was aimed at friends and family who wish to split bills, e.g. for movies, dinner, rent, or event tickets, etc.
A few days back I was trying to log in to Zelle from my phone. When I entered my phone number I hit the get OTP on my phone number, then after waiting for some time OTP didn’t receive any code.
I tried various solutions tips to solve this error, fortunately, as I am a tech geek followed some solution tips and those tips worked for me.
Here in this post, I am going to share those solution tips with you so that you can use them to verify your account.
Fixes: Zelle Verification Code Not Coming on phone and email
1. Double check the number
You may think it is foolish to check the number again but I have seen my friends who were wrong to enter their own numbers and they end up with verification failure. So Just make sure you have typed your correct personal Phone number or email.
2. Check messages & spam mail
Before following other solutions check if your sim is able to receive SMS or not. To check this you can try to send an SMS to yourself. Or simply try to verify your identity on another platform where can receive OTP to check if your number is receiving SMS messages or not.
If you’re trying to verify your mail then check its spam message folder to check verification mail.
3. Unblock Shortcodes and Text numbers
To Unblock all of Zelle’s shortcodes and text numbers. To do this send text SMS UNSTOP to each number below one at a time. This will unblock the text number so that you can receive texts from them. It will text you a message back telling you so.
These are the numbers and shortcodes that I have. You treat the short code number like a phone number. Text UNSTOP to each number:
That first number works for most people. If these all don’t work for you, you can contact Zelle. Otherwise follow other solutions that we have mentioned below.
4. Clear the Cache
Cached files are temporary files that your computer downloads and stores to save time in the future. On your device cache of Zelle and the default messaging app is stored which may create problems while using it, so clearing them is a good choice in this case.
Follow the given steps to clear the cache of Zelle and the default messaging app:
- Open your device’s Settings app.
- Tap Apps & notifications > App info or See all apps.
- Tap Zelle.
- Tap Storage > Clear Cache.
- Follow the same process to clear the cache of your default messaging app.
5. Check the internet
Sometimes the strength of your internet is not enough to work the app properly in this case app will not work properly and it will be laggy. Thus it can cause an interruption in verifying your authority on Zelle.
So, try connecting to different Internet if available. If you have different network provider Internet then try using that, or if you have broadband WI-FI then try using that too, in some cases this solution works!
6. Update Zelle
If you are running an old version of the Zelle App then it may have some bugs or it will not work to verify your authority. So try installing the latest available version of the Zelle app.
Steps to Update Zelle app on Android:
1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available’.
3. Then find Zelle and tap Update.
Steps to Update Zelle app on iOS:
- Open the App Store.
- Select the Today tab.
- Tap your profile icon at the top of the screen.
- Scroll down to check for updates on Zelle and update it.
If you already have the latest version of Zelle then try the next solution
7. Restart Your Device
Sometimes misconfiguration happens within your device software so restarting your device can overcome such misconfiguration.
So if you are facing some issues with your phone then restarting the device may help to solve this Zelle not receiving problem easily without much effort.
8. Put your Sim on Another Phone
If you are in a hurry to the OTP then, you can do a simple thing that you just remove your sim card and put it on another phone or feature phone, it will definitely work now and your OTO might receive it now.
9. Call Customer Care
If you have followed all the above methods and none of them worked for you to receive OTP, then try contacting customer care of Zelle or call 1-844-428-8542 or 1-844-824-6613.
After contacting them, explain your’s fair situation to them, and they will definitely help you out from this situation.
We have shared all possible solutions to the problem of Zelle Verification OTP not receiving on mail and phone number. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.