The imo is a proprietary audio/video calling and instant messaging software service. It allows sending music, video, PDFs, and other files, along with various free stickers. It supports encrypted group video and voice calls with up to 20 participants.
Two days before I was trying to log in to IMO from my phone. When I entered my phone number I hit the get OTP on my phone number, then after waiting for some time OTP didn’t receive any code.
I tried various methods to solve this error, fortunately as a tech geek followed some solution tips and those tips worked for me.
Here in this post, I am going to share those tips with you so that you can use them to verify your account.
How To Solve imo Verification Code not Coming
1. Double check the number
You may think it is foolish to check the number again but I have seen my friends who were wrong to enter their own numbers and get errors. So Just make sure you have typed your correct Phone number.
Before following other solutions check if your sim is able to receive SMS or not. To check this you can try to send an SMS to yourself from another sim. Or simply try to verify your identity on another platform where can receive OTP to check if your number is receiving SMS messages or not.
3. Clear the Cache
A cache is nothing but a small file that includes files that help future processes faster it can be deleted easily. Sometimes cache is stored in imo and the default messaging app creates problems while using it, so clearing them is a good choice in this case.
Follow the given steps to clear the cache of imo and default messaging app:
- Open your device’s Settings app.
- Tap Apps & notifications > App info or See all apps.
- Tap imo.
- Tap Storage > Clear Cache.
- Follow the same process to clear the cache of your default messaging app.
4. Check the internet
Sometimes the strength of your internet is not enough to work the app properly in this case app will be laggy and it will not work properly. Thus it can cause an interruption in verifying your authority on imo.
So, try connecting to different Internet if available. If you have different network provider Internet then try using that, or if you have broadband WI-FI then try using that too, in some cases this solution works!
5. Update imo
If you are running an old version of imo then it may have some bugs or it will not work to verify your authority. So try installing the latest version of imo app.
Steps to Update imo app on Android:
1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available’.
3. Then find imo and tap Update.
Steps to Update imo app on iOS:
- Open the App Store.
- Select the Today tab.
- Tap your profile icon at the top of the screen.
- Scroll down to check for updates on imo and update it.
If you already have the latest version of imo but still have this issue then try the next solution
6. Restart Your Device
Sometimes misconfiguration happens within your device software so restarting your device can overcome such misconfiguration.
So if your facing some issues with your phone then restarting the device may help to solve this OTP not receiving problem easily without much effort.
7. Put your Sim on Another Phone
If you are in a hurry to the OTP then, just remove your sim card and put it on another phone or feature phone, it will definitely work now and your OTO might receive it now.
8. Call Customer Care
If you have followed all the above methods and none of them worked for you to receive OTP, then try calling customer care of imo.
After contacting them, explain your’s fair situation to them, and they will definitely help you out from this situation.
We have shared all possible solutions to the problem of imo Verification OTP not receiving. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.