How to Solve Axis Bank UPI Not Working

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Axis Bank of India is an Indian multinational public sector bank and financial services statutory body headquartered in Mumbai, Maharashtra.

UPI (Unified Payment Interface) is a digital payment platform that allows users to send and receive money instantly using their mobile devices. It is a convenient and secure way to make payments and transfer funds without the need for cash or physical cards.

However, users sometimes face issues when using the Axis Bank account UPI app, such as transactions not going through, due to UPI PIN errors, and server downtime. In this article, we will explore some common causes of Axis Bank UPI not working and suggest possible solutions.

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How to Solve AXIS UPI Not Working

How to Solve Axis Bank UPI Not Working

1. Poor Internet Connection

One of the most common causes of Axis Bank UPI not working is poor internet connectivity. The UPI app requires a strong and stable internet connection to function properly. If your device is not connected to the internet or has a weak signal, you may experience issues such as transaction failures or delayed payments.

To resolve this issue, make sure that your device is connected to a stable and strong internet connection. If you are using mobile data, ensure that you have a good signal strength or switch to a Wi-Fi network.

2. Incorrect UPI PIN

Another common cause of Axis Bank UPI not working is an incorrect UPI PIN. The UPI PIN is a four or six-digit code that is used to authorize UPI transactions. If you enter an incorrect UPI PIN, the transaction will not go through, and you may receive an error message.

To resolve this issue, double-check that you have entered the correct UPI PIN before authorizing the transaction. If you have forgotten your UPI PIN, you can reset it through the Axis Bank app itself.

To reset your Axis Bank UPI PIN, you can follow the below steps:

  1. Open the Axis Bank UPI app on your mobile device.
  2. Enter your registered mobile number and log in using the MPIN or biometric authentication.
  3. Go to the “Profile” section of the app.
  4. Select the “Reset UPI PIN” option.
  5. Enter your bank account details, including the account number and the last six digits of your debit card number.
  6. Verify your identity using the OTP sent to your registered mobile number.
  7. Enter the new UPI PIN of your choice and confirm it.
  8. Your UPI PIN will be reset, and you can start using the Axis Bank UPI platform for digital payments.

It is important to keep your UPI PIN safe and secure and avoid sharing it with anyone. Additionally, it is recommended to change your UPI PIN regularly to enhance the security of your Axis Bank UPI account.

3. Outdated UPI App

Updating the app can help resolve the issue. Here’s how you can update the Axis Bank UPI app on your device:

  1. Open the Google Play Store on your Android device or App Store on your iOS device.
  2. Search for “Axis Bank UPI” in the search bar.
  3. If an update is available for the app, you will see an “Update” button. Click on it.
  4. Wait for the app to update, and once the update is complete, open the app.
  5. If prompted, log in to your Axis Bank account and check if the UPI services are now working correctly.

Updating the Axis Bank UPI app can help resolve any compatibility issues and ensure that you have the latest security features and bug fixes.

4. Server Downtime

Sometimes, the Axis Bank Servers may experience server downtime due to maintenance or technical issues. During this period, you may experience issues such as transaction failures, delayed payments, or inability to access the UPI app.

To check if there is server downtime, you can visit the Axis Bank website or social media handles for any announcements or alerts. If there is server downtime, you may need to wait until the services are restored.

5. Try using a different UPI app

If the issue persists, you can try using a different UPI app to make transactions such as Gpay, PhonePe, or BHIM UPI. There are several other UPI apps available in the market that you can use for making transactions.

6. Contact Axis Bank customer support

If the above steps do not resolve the issue, contact Axis Bank customer support for assistance. They may be able to help you troubleshoot the issue and suggest alternative solutions.


Axis Bank UPI not working can be frustrating for users who rely on the platform for their digital payments. However, most issues can be resolved by checking internet connectivity, verifying UPI PIN, updating the UPI app, and checking for server downtime.

By following these solutions, users can enjoy the convenience and security of the Axis Bank UPI platform without any interruptions. Additionally, users can also contact Axis Bank customer support for assistance in troubleshooting any persistent issues with the platform.

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